Introduction
Efiko Kids is built to help families connect with tutors for personalised learning experiences. We understand that using a tutoring platform involves trusting us with information about parents, learners and tutors.
This Privacy Policy explains the types of information that may be collected when you use Efiko Kids, how that information may be used and the choices available to you.
Our privacy promise
We aim to collect only the information needed to operate, protect and improve Efiko Kids and to provide meaningful tutoring experiences for families and educators.
Information we collect
The information we collect depends on how you interact with Efiko Kids and whether you are using the platform as a parent, learner or tutor.
Account information
Name, contact details, account preferences and other information you provide when creating or managing an account.
Learning information
Subjects, learning goals, level, tutor preferences, availability and information used to support tutor matching.
Platform activity
Information about how you interact with platform features, tutoring services and account activity.
Transaction information
Information related to bookings, payments and transactions necessary to provide the services you request.
How we use information
We use information to provide and improve the Efiko Kids experience. Depending on the services you use, this may include:
- Creating and maintaining your Efiko Kids account.
- Connecting families with tutors based on relevant learning needs and preferences.
- Supporting online and in-person tutoring bookings.
- Processing transactions and maintaining booking records.
- Communicating important account, booking and service information.
- Keeping the platform safe and preventing misuse.
- Understanding how our services are used so we can improve them.
- Providing customer support when you need assistance.
Children’s privacy
Protecting young learners is especially important.
Efiko Kids is designed around families and education. Where information relates to children, we aim to use appropriate safeguards and limit its use to legitimate platform, learning, safety and support purposes.
Parents or guardians should use the platform in accordance with the account and consent requirements applicable to the services they access.
Data security
We use administrative, technical and organisational measures intended to protect information against unauthorised access, loss, misuse or alteration.
Protected access
Security safeguards
Responsible access
No method of storing or transmitting information can guarantee absolute security. We therefore continue to review and improve safeguards as the platform evolves.
Your rights & choices
Depending on your location and applicable law, you may have rights relating to personal information associated with your account.
- Access certain personal information associated with your account.
- Correct information that is inaccurate or incomplete.
- Request deletion of information in circumstances where deletion is legally available.
- Manage certain communication preferences.
- Ask questions about how your information is being handled.
Some information may need to be retained where required for legitimate business, safety, transaction, regulatory or legal purposes.
Data retention
We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, protecting users, resolving disputes and meeting applicable legal obligations.
Changes to this policy
Efiko Kids may update this Privacy Policy as our services, technology or legal obligations change. When we make updates, the revised policy will display an updated effective date.
Where appropriate, we may also provide additional notice of material changes.
Contact us
If you have questions about this Privacy Policy or how Efiko Kids handles information, you can contact our team.
Privacy enquiriesprivacy@efikokids.com